FREQUENTLY ASKED QUESTIONS

Honesty, Clarity, and Openness Customer Support

HOW DOES YOUR PRE-ORDER SALE WORK?

When you place an order today, you are reserving one of our 500 available pork boxes for pre-purchase. These boxes will be filled with the highest quality pork from 50 pigs, which are scheduled to be harvested on July 20th. Once the pigs are processed, we will receive the pork in early August. Our dedicated team will then carefully pack your order by hand and ship it directly to your door. By choosing to pre-order, you secure your spot in line to receive our quality pork box from Tork & Sawyer at This'll Do Farm. We appreciate your patience and look forward to delivering exceptional pork products to you in early August.

WHAT IF MY ORDER ISN'T COMPLETELY FROZEN

No worries! If your order arrives partially thawed but still cold to the touch, then it’s safe to place in your refrigerator or freezer. Our vacuum-seal technology limits any exposure to oxygen, which means your meat can be stored without risk of freezer burn or spoilage, even after it has thawed during delivery. If your order is NOT cold to the touch, then please email support@farmergrade.com We do not recommend consuming any meat that arrives at room temperature.

I AM NOT HAPPY WITH ALL OR PART OF MY ORDER. WHAT SHOULD I DO?

We value our customers and their satisfaction is our top priority. If you have any questions or concerns, please do not hesitate to contact us at: support@farmergrade.com and we will get back to you as soon as possible.

HOW DO YOU HANDLE RETURNS?

Given the perishable nature of the product, we do not accept returns. If there is a problem with your order, contact customer service and we will work to make it right.

HOW CAN I VIEW MY ORDER STATUS?

We'll email you to keep you up to date on the status of your order.