FREQUENTLY ASKED QUESTIONS

Honesty, Clarity, and Openness Shipping & Logistics

WHERE DO YOU DELIVER?

We ship everywhere in the contiguous United States. (We do not ship to Alaska, Hawaii, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam or Puerto Rico.)

WHAT SHIPPING CARRIERS DO YOU USE?

We partner with reputable shipping carriers such as UPS, and FedEx to ensure reliable and timely delivery for your orders.

HOW DO YOU ENSURE THE MEAT REMAINS FROZEN OR COLD TO THE TOUCH?

To maintain the optimal temperature and quality of our meat during shipping, we vacuum seal ever meat product and utilize a combination of dry ice and gel packs. These carefully chosen cooling methods keep the meat frozen and cold throughout the delivery process, ensuring that it arrives in excellent condition.

HOW DO YOU HANDLE RETURNS?

Given the perishable nature of the product, we do not accept returns. If there is a problem with your order, contact customer service and we will work to make it right.

DO I NEED TO BE AROUND THE DAY MY SHIPMENT ARRIVES?

No, you will not need to be home to sign for your package. It will be packed with plenty of dry ice to stay frozen for many hours after it arrives. That said, you should plan to unpack it and put it away in your freezer or fridge as soon as possible.

AM I ABLE TO TRACK MY DELIVERY?

Yes, we send delivery status updates via email.